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國網北京電力推出5項舉措保障“煤改電”客戶溫暖度冬

發布日期: 2018-12-21

        11月21日,北京房山供電公司員工劉興義和同事走進周口店村,利用紅外測溫儀手機APP監測“煤改電”臺區設備健康狀況,向客戶宣傳“掌上電力”APP購電的快捷性,協助客戶安裝“掌上電力”APP。 

  “北京地區‘煤改電’客戶已突破120萬戶,規模為全國之最。我們也成為全市第二大供暖企業。”國網北京電力營銷部副主任龍國標介紹,為保障全市“煤改電”客戶溫暖度冬,供暖季期間,國網北京市電力公司推出日常購電不出村、應急服務全天候、黨員上門送服務、多方協同保供暖、供電可靠有保障5項舉措。 

  以日常購電不出村為例,國網北京電力為農村“煤改電”客戶推出20種線上、線下購電方式。客戶可通過“掌上電力”APP、支付寶、手機銀行、“電e寶”、95598網站等,享受足不出戶的快捷購電服務。同時,該公司設置了線下代售電網點,客戶也可在村郵站、超市代售點、銀行交費點、恒信通代售點、助農取款服務點等進行購電。 

  在應急服務全天候方面,國網北京電力從全市安排了“煤改電”搶修點271個、專項應急救援隊225支、搶修人員2415名。該公司分區域部署發電車214輛,配備低壓快速接入裝置286套,搶修人員到達現場時間不超過30分鐘,并確保5小時內恢復供電。同時,針對“煤改電”客戶從95598、12345熱線等服務渠道反映的訴求,該公司建立了快速處置、一次解決的工作標準。此外,該公司還通過95598熱線、“掌上電力”APP為客戶24小時提供應急送電服務,解決未及時購電客戶的燃眉之急。 

  國網北京電力在“煤改電”村設立136支共產黨員服務隊、492個服務站、1056個服務崗,開展黨員上門送服務。他們身穿紅馬甲,在進行應急故障處置、電網運行維護等工作的同時,走進客戶家中開展志愿幫扶,為特殊群體、孤寡老人送去愛心。 

  此外,國網北京電力還建立了多方協同保供暖機制。該公司在村村設立“電力管家”,與采暖設備廠商維修網點熱線聯系,及時對供電、采暖設備開展搶修服務,為“煤改電”客戶提供更高效的協同保障服務。該公司針對“煤改電”客戶涉及的電力線路及重要電力設備,逐個村莊、逐個臺區編制供電保障“一線一案”“一村一案”,明確不同等級應急響應機制。此外,該公司的保障人員不斷加強監測“煤改電”線路、臺區負荷,及時處置相關問題。 

  今年以來,國網北京電力提高熱點線路、臺區巡視頻次,加強配電網運維搶修工作。該公司通過臺區智能終端全面覆蓋,實現了對“煤改電”臺區運行狀態的24小時實時監測;緊密跟蹤天氣變化,與市專業氣象部門密切溝通,準確掌握大風、降雪等惡劣天氣情況,及時發布精準預警信息,確保快速響應、有效應對;依托智能化供電服務指揮系統,兩級供電服務指揮中心統一調度指揮搶修人員和搶修車輛,實現精確定位、精準派單,第一時間就近安排搶修力量趕赴現場,并根據故障程度調派發電車提供應急供電。(文/程偉 金建 任以杰)

 

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